Privacy Policy
Personal Information
Aachi Store is the licensed owner of the website aachistore.com (”The Site”). Aachi Store respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Aachi Store on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Aachi Store in the manner provided in this Privacy Policy.
Collecting Personal Information
When you visit the Aachi Store, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose:shared with our processor Shopify.
Order information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, Apple Pay, Paypal), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
-
Disclosure for a business purpose: Shared with our processor Shopify, Google, Facebook, Razor Pay, Klaviyo - Email Marketing, Shopify Email, Parcel Panel, Hubspot, App Vitals, Smile.io, Shiprocket, Unicommerce, and
Growave.
Customer support information
- Examples of Personal Information collected: Email address, Phone number.
- Purpose of collection:to provide customer support.
- Source of collection:collected from you.
- Disclosure for a business purpose:The phone number of the customer may be given to the shipping company for delivery, Phone number may be used to call the customer via Hubspot to update on status of the ticket/order.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Sharing Personal Information with Razorpay
Personal Information Collected
- Payment Information: When you make a payment through Razorpay, certain personal and financial information may be collected, including your name, billing address, payment card details (such as card number, expiration date, and CVV), and other relevant payment information.
Purpose of Collection
- Payment Processing: Your payment information is collected to facilitate the processing of payments for goods or services purchased through our platform.
- Order Fulfillment: Upon successful payment, relevant order details may be shared with Unicommerce to fulfill and process your order, including shipping address, order items, and payment confirmation.
Data Security
- Encryption: We use industry-standard encryption protocols to secure your payment information during transmission and storage.
- Compliance: We comply with all applicable data protection regulations to ensure the security and confidentiality of your personal information.
Sharing Personal Information
- Disclosure to Unicommerce: Your payment and order details may be shared with Unicommerce for the purpose of order fulfillment, including shipment processing.
- Limited Use: Unicommerce is contractually obligated to use your personal information only for the specific purposes outlined in this Privacy Policy and in compliance with applicable data protection laws.
Retention
- Data Retention: We retain your payment and order information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
- Access and Correction: You have the right to access, correct, or update your personal information collected during the payment process.
- Withdrawal of Consent: You may withdraw your consent for the collection and processing of your personal information at any time. However, please note that this may impact our ability to provide you with certain services.
Sharing Personal Information with Growave App
Personal Information Collected- Examples of Personal Information Collected: Email addresses, purchase history, browsing behavior, engagement metrics, and loyalty program participation.
- Source of Collection: Data is collected from customers who interact with our store, subscribe to newsletters, participate in loyalty programs, or engage with wishlist features.
- Rewards Program Management: To track and manage customer participation in the loyalty program, including awarding points, processing rewards, and monitoring loyalty program status.
- Reviews Collection: To solicit feedback and collect reviews from customers about their shopping experience and purchased products.
- Wishlist Management: To enable customers to create and manage wishlists of products they are interested in purchasing.
- Instagram UGC Integration: To showcase user-generated content (UGC) from Instagram on our website, enhancing the shopping experience and social proof.
- Email Notifications: To send personalized email notifications to customers regarding their rewards status, points earned, and exclusive offers available through the loyalty program.
- Customer Engagement: To analyze customer engagement metrics and behavior, including email open rates, click-through rates, and product interactions, to improve marketing strategies and enhance the customer experience.
- App Functionality: Data may be shared with the Growave app to enable features such as loyalty program management, rewards distribution, reviews collection, wishlist integration, Instagram UGC display, and email notifications.
- Third-Party Integration: Data may be shared with third-party email service providers integrated with the Growave app for email delivery, tracking, and analytics purposes.
- Compliance: Data may be shared with Growave for compliance with applicable laws and regulations, including data protection laws and regulations governing email marketing practices.
Sharing Personal Information with Shopify Vitals App
Personal Information Collected
- Examples of Personal Information Collected: Purchase history, browsing behavior, review content, and engagement metrics.
- Source of Collection: Collected when customers interact with our store, leave reviews, or browse our website. Email addresses are used from those collected by Shopify through purchases or newsletter subscriptions.
- Email Marketing: To send personalized email campaigns, newsletters, and promotional offers to subscribers, based on their purchase history, preferences, and behavior.
- Customer Engagement: To analyze email campaign performance, including open rates, click-through rates, and conversions, to optimize future email marketing efforts and increase customer engagement.
- Personalization: To tailor email content and offers based on individual customer preferences, past purchases, reviews, and browsing behavior, to enhance the relevance and effectiveness of email marketing campaigns.
- Review Display: To collect and display customer reviews on our site, enhancing the shopping experience and providing feedback to other customers.
- Communication: To communicate important information, special promotions, and review-related notifications via email.
- App Functionality: Data may be shared with the Shopify Vitals app to enable email marketing and review management features and functionality, including email campaign creation, segmentation, automation, and review collection and display.
- Compliance: Data may be shared with Shopify Vitals for compliance with applicable laws and regulations, including email marketing regulations and data protection laws.
- Third-Party Integration: Data may be shared with third-party email service providers integrated with the Shopify Vitals app for email delivery, tracking, analytics purposes, and review management platforms for displaying and moderating reviews.
Sharing Personal Information with Shopify Email App
Personal Information Collected
- Examples of Personal Information Collected: Email addresses, subscription preferences, purchase history, and feedback responses.
- Source of Collection: Collected when customers subscribe to our email list or make purchases on our store.
Purpose of Collection
- Newsletter Subscriptions: To send automated emails to subscribers, including welcome emails, newsletters, and promotional offers, based on their subscription preferences and interests.
- Feedback Collection: To automatically send feedback emails to customers after a purchase or interaction with our store, to gather insights, reviews, and ratings, and improve customer satisfaction.
Disclosure for Business Purpose
- App Functionality: Data may be shared with the Shopify Email app to enable the functionality of automated email campaigns, including newsletter subscriptions and feedback collection.
- Compliance: Data may be shared with Shopify Email for compliance with applicable laws and regulations, including email marketing regulations and data protection laws.
- Third-Party Integration: Data may be shared with third-party email service providers integrated with the Shopify Email app for email delivery, tracking, and automation purposes.
- Improvement of Services: Data may be used by Shopify Email to improve the quality and effectiveness of its automated email features, including segmentation capabilities, delivery timing, and feedback collection mechanisms.
Sharing Personal Information with Shiprocket
Personal Information Collected
- Examples of Personal Information Collected: Name, shipping address, contact details (phone number, email address), order details (products purchased, order value), tracking information, and payment information (if provided for shipping).
- Source of Collection: Collected from customers during the checkout process on our website when selecting shipping options provided by Shiprocket.
Purpose of Collection
- Order Fulfillment: To provide shipping services and facilitate the delivery of orders placed on our website to customers.
- Shipping Management: To generate shipping labels, manage shipments, track delivery status, and provide shipping notifications to customers.
- Customer Support: To address inquiries, concerns, and requests related to shipping, delivery, and order tracking.
- Performance Tracking: To analyze shipping performance metrics, such as delivery times, shipping costs, and carrier performance, to optimize shipping processes and improve customer satisfaction.
Disclosure for Business Purpose
- Shipping Services: Data is shared with Shiprocket to enable the provision of shipping services, including order processing, label generation, and shipment tracking.
- Carrier Integration: Data may be shared with shipping carriers and logistics partners partnered with Shiprocket to facilitate the delivery of orders.
- Customer Communication: Data may be shared with Shiprocket for the purpose of sending shipping notifications, delivery updates, and tracking information to customers.
- Compliance: Data may be shared with Shiprocket for compliance with applicable shipping regulations, carrier requirements, and service agreements.
- Performance Improvement: Data may be used by Shiprocket to analyze shipping trends, optimize route planning, and enhance shipping services for improved efficiency and customer satisfaction.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
- Advertising Partners: We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- Understanding Targeted Advertising: For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Aachi store, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
|
Name |
Function |
|
_tracking_consent |
Tracking preferences. |
|
_landing_page |
Track landing pages |
|
_orig_referrer |
Track landing pages |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
How can you correct in accuracies in the information
To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: customercare@aachigroup.com
Policy updates
Aachi Store reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.
Contact Information
Aachi Store
Plot No.1926 34th Street
Ishwarya Colony I Block
Anna Nagar West
Chennai 600 040
South India.
Phone
+91 44 2618 7200 / +91 44 2618 5410 / +91 44 2618 5420
Customer care no’s
+91 96000 25666 / 98400 50423
