Return & Refunds

Return, Refund & Cancellation Policy

At Aachifoods, we take utmost care in packing and shipping every order. As our products are food and grocery items, returns are not available once the order has been delivered. However, if there is a genuine issue with your order, we are here to help.

Cases Eligible for Refund

You may be eligible for a refund only in the following situations:

  • Product received is damaged, leaking, torn, or tampered
  • Product received is expired
  • Wrong product was delivered
  • Item is missing from the delivered package
  • Product has a genuine quality issue, subject to verification by our team

Reporting Time

Any issue must be reported to Aachifoods within 12 hours of delivery.

To help us investigate quickly, customers must share:

  • Order number
  • Product name
  • Clear photos of the product and outer package
  • Mandatory unboxing video
  • Short description of the issue

An unboxing video is mandatory for the refund process. Refund requests will be considered only if a clear unboxing video is shared at the time of raising the complaint. Requests made without an unboxing video will not be eligible for refund.

Verification Process

Once we receive your complaint, our team will review the details and supporting proof.

Verification is generally completed within 24 business hours.

After verification, Aachifoods may offer:

  • Full refund
  • Partial refund

The decision will be based on the issue reported and the evidence shared.

Return Not Available

As Aachifoods deals in food and grocery products, returns are not available once the order has been delivered.

Non-Refundable Cases

Refunds will not be accepted in the following cases:

  • Change of mind after delivery
  • Taste preference or personal liking/disliking
  • Incorrect address provided by the customer
  • Failed delivery due to customer unavailability
  • Damage caused after delivery
  • Complaint raised without adequate proof
  • Complaint raised without the mandatory unboxing video
  • Complaint raised after the allowed reporting period

Order Cancellation

Order cancellation is not available once the transaction is completed.

Refund Method

Approved refunds will be processed to the original payment method used while placing the order.

Refunds are usually completed within 5 to 7 business days after approval, depending on the payment provider or bank.

Incorrect Address

Customers are requested to enter the correct shipping address and contact details at the time of placing the order.

Aachifoods will not be responsible for delivery issues, delays, or losses arising due to incorrect or incomplete address details provided by the customer.

Contact for Refund Support

For any refund-related support, please contact:

WhatsApp Chat: Message your queries using the WhatsApp chat icon on the website
Email: care@aachifoods.com
Phone: +91 91500 74448 / +91 73387 21555
Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM

Final Decision

Aachifoods reserves the right to approve or reject any refund request after reviewing the case details and supporting proof.