Return & Refunds
Return and Refund Criteria:
1. Missing Products During Unboxing:
- In the event of missing products upon unboxing, customers are required to promptly notify AachiFoods within 12 hours of receiving the package.
- Clear photographic and/or video evidence showcasing the absence of the item(s) must be provided.
- Record an unboxing video when you receive the products to make the refund process easier.
- Verification Process: AachiFoods will conduct a thorough investigation upon receiving the evidence. The verification process aims to confirm the legitimacy of the claim within 24 hours. Refund initiation follows upon successful verification.
2. Damage to Products
- Should any product(s) arrive damaged, customers must notify AachiFoods within 12 hours of receiving the package.
- Comprehensive visual evidence, such as photographs and/or videos, demonstrating the extent of the damage, must accompany the report.
- Verification Process: AachiFoods undertakes a meticulous review of the provided evidence within 24 hours. Once the damage is confirmed, the refund process commences.
3. Order Cancellation Policy:
- Customers are afforded a 12-hour window from the time of order placement to cancel their order.
- Post the lapse of the 12-hour period, cancellations will not be entertained.
- Orders placed after Saturday 6:00 PM and on Sunday allow customers until Monday 9:00 PM to cancel their order.
4. Incorrect Address:
- AachiFoods does not assume liability for orders dispatched to incorrect addresses provided by customers.
- It is incumbent upon customers to ensure the accuracy of the shipping address furnished at the time of purchase to avoid any discrepancies.
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